FAQ

Frequently Asked Questions

Do you ship worldwide?

At the moment, we are proudly serving customers across the United States and offer free shipping on all U.S. orders. We're working hard behind the scenes to expand our shipping capabilities and hope to offer international shipping in the near future. Stay tuned for updates as we continue to grow!

If you'd like to be notified when worldwide shipping becomes available, feel free to contact us or join our mailing list.

Are your products safe for all dog breeds and sizes?

Absolutely. Our products are designed with pet safety in mind and are suitable for dogs of all breeds and sizes. Always supervise your pet during play, especially with interactive toys.

How long does delivery take?

Delivery typically takes 3–8 business days depending on your location. You'll receive a tracking number once your order ships. We always make an effort to keep close communication with our buyers in every stage of their purchase.

What is your return policy?

We offer hassle-free returns within 30 days of delivery, no questions asked. If you're not satisfied with your purchase, contact us and we'll make it right.

Why are your products priced higher than some alternatives?

Our mission isn't to offer the cheapest pet products—it's to offer products we're proud to give to our own pets.

We carefully source items that meet our standards for quality, comfort, and reliability. While lower-priced alternatives may be available, they often compromise on materials, durability, or overall experience.

By focusing on quality first, we're able to provide products that pets love and owners can trust. We believe that exceptional products create happier pets, fewer replacements, and better value over time.

Can I use a discount code at checkout?

Yes! Use code NORTHPAW10 at checkout to get 10% off your first order.